E-Page/MultiTrace User Guidance for Members

1. Introduction - Quick Start

Welcome to the e-page MultiTrace User Guidance - for Members

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance/UTZ, including: quick start guides, instruction videos, training webinars, checklists and templates. 

MultiTrace is currently being used in the Hazelnut program by both members and certification bodies. MultiTrace is now available for the Coffee program!

Getting Certified

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

If it is determined that you need an audit, this audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system and request your license. 

If you are audit exempted please contact our Member Support team at membersupport@utz.org. 

Instructions using the functionalities in MultiTrace are shown in this guidance. 

Please use the table of contents on the right side to navigate through the manual.

You can also save and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side. 

guide_logoQuick Start Guides:               

Webinar recordings:

video_logoInstruction Videos:

Link to video
Planning an audit in MultiTrace Plan Audit
Preparing for an audit in MultiTracePrepare for Audit
Report Trade
Report Trade  (new)
Report Conversion
Redeem Volume
Redeem Volume
Remove Volume
Remove Volume

 How to fill in the template for group certification Group Member Registry
 How to fill in the Self Assessment Self Assessment

Please note: screens might slightly change depending on the Certificate Holder type and used commodity.

Cexcellogohecklists and templates: